Privacy Policy

The short version

We collect only what we need to run Story Ads Pro. We never sell your information. You can see, correct, export or delete your information at any time.

This policy explains how LiveBrandFlow ("we", "us") handles personal information when you use Story Ads Pro.

Information you give us

When you create an account and use the app, we collect:

• Account details: your email address, your name and your brand name.
• Phone number, only if you choose to add one.
• Project content: your answers, stories, lyrics, song settings, shot plans, prompts, captions and other text in your projects.
• Uploaded files: songs, images, video clips and finished videos you upload or build.
• Messages you send through the Contact page (Contact page).
• Chats with the help assistant on our site.

Information we collect automatically

Like most websites, our servers record basic technical details when you visit, such as your IP address, browser type, device type, pages requested and the time of the request. We use these to keep the app secure, prevent abuse and fix problems.

We use a small number of essential cookies to keep you signed in and to keep sign-ins secure. We do not use ad or tracking cookies. See the Cookie Policy (/policies/cookies).

Social platform connections

If you connect YouTube, Facebook, Instagram or TikTok, we receive and store the sign-in access that platform gives us. We store it encrypted, and we use it only to post the videos and text you ask us to post. We do not read your private messages or post anything on our own.

You can disconnect any platform in the app at any time, and you can also remove our access in that platform's own settings.

Payments

If you subscribe, your payment is handled by our payment processor. We do not see or store your full card number. We receive limited details such as your subscription status, the last four digits of your card and billing dates.

How we use your information

We use your information to:

• Create and run your account, and send your 6-digit sign-in codes.
• Save your projects and files so you can come back to them.
• Generate your stories, lyrics, plans, prompts, captions and ad text with AI tools.
• Check your clips and help you build your videos.
• Post to the social platforms you connect, only when you ask.
• Manage your subscription and billing.
• Answer your Contact page messages and help assistant chats.
• Improve the help assistant's answers using past chats.
• Keep Story Ads Pro secure, prevent fraud and abuse, and meet our legal duties.
• Send important account notices, such as changes to these policies.

AI tools and your content

To write your story and other text, we send the relevant parts of your answers and project to the AI tools that power Story Ads Pro. We use these tools as service providers to create output for you. We do not allow them to use your content to train their own models where we have that choice, and we do not use your uploaded files to train AI.

Who we share information with

We never sell your personal information, and we do not share it for advertising.

We share information only with:

• Service providers who help us run Story Ads Pro, such as our cloud provider (which stores your account data and files), our payment processor, the AI tools that generate your text, and our email delivery service. They may use your information only to provide their service to us.
• Social platforms you connect, and only the content you choose to post.
• Authorities, when the law requires it, or when needed to protect people's safety or our legal rights.
• A buyer or successor, if LiveBrandFlow or Story Ads Pro is ever sold or merged. They would have to protect your information as this policy describes.

Contact messages and help chats

When you send a message through the Contact page (Contact page), we store it and email it to our team so we can reply.

When you chat with the help assistant on our site, we may keep those chats to understand common questions and improve the answers. Please do not share sensitive personal details in the chat.

How long we keep information

When you delete your account, we delete your account details, projects and files as described in Your Data (/policies/data-requests). Some copies may remain in backups for a short time before they are overwritten.

• Account details and projects: for as long as your account is open.
• Uploaded files: until you delete them or delete your account.
• Social platform sign-ins: until you disconnect the platform or delete your account.
• Contact messages and help chats: for as long as they are useful to answer you and improve our help, and then deleted.
• Billing records: for as long as tax and accounting laws require.
• Server logs: for a short time, usually no more than 90 days, unless we need them to look into a security problem.

Your rights

Wherever you live, you can ask us to:

• Access: tell you what personal information we hold about you and give you a copy.
• Correct: fix information that is wrong or out of date. You can change most details yourself in your Profile.
• Export: give you your projects and files in a usable format.
• Delete: erase your account and personal information. You can do this yourself in your Profile.
• Object or limit: stop or limit certain uses of your information.

How to make a request

Use the Contact page (Contact page) and tell us what you would like us to do. We will confirm the request comes from the email address on the account before acting, so we do not hand your information to someone else.

We aim to respond within 30 days. If we need more time, we will tell you why. We will not charge you or treat you differently for using your rights.

Depending on where you live, you may also have the right to complain to your local data protection authority.

Children

Story Ads Pro is for adults 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has created an account, tell us through the Contact page (Contact page) and we will delete it.

Security

We protect your information with encryption in transit, encrypted storage of social platform sign-ins, sign-in codes that expire quickly, and limits on who on our team can access account data.

No system is perfectly secure. If we learn of a security problem that affects your information, we will tell you as the law requires.

International users

Our service providers may store and process information in countries other than the one you live in. When that happens, we take steps to make sure your information stays protected as this policy describes.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. If a change matters to you, we will tell you by email or in the app before it takes effect.

Contact

Questions about your privacy? Use the Contact page (Contact page).